Privacy Policy

Introduction

Welcome to Bulk Chai, operated by Gray Cup Enterprises Pvt. Ltd. ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.bulkchai.com or use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business name, and shipping address
• Business Information: Company name, GST number, business type, and industry
• Order Information: Product selections, quantities, delivery preferences, and payment details
• Communication Records: Messages, inquiries, and feedback you send to us

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process and fulfill your bulk tea orders
• Customer Service: To respond to your inquiries and provide support
• Business Communication: To send order confirmations, shipping updates, and important notices
• Freight Calculation: To provide accurate shipping cost estimates based on your location
• Website Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations, including GST requirements
• Marketing: To send promotional materials and updates about our products (with your consent)

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party logistics partners, payment processors, and delivery services
• Legal Requirements: Government authorities when required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to the processing of your personal information
• Data Portability: Request a copy of your data in a structured format
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at bulk@graycup.in.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Business records, including order histories and invoices, may be retained for accounting and tax compliance purposes as required under Indian law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are intended for business users and are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Governing Law

This Privacy Policy is governed by the laws of India. Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in India.